Confirmation means three things are true: the traveler accepted, you accepted, and payment is held in J1USD. Anything less is still a draft conversation.
Immediately after confirm
- Check the hold amount and status on the shipment screen.
- Send a short message: collect window, meeting point, and recipient plan.
- Share only what the traveler needs — not extra unrelated documents.
- Set a reminder ahead of the flight so you are not late to handoff.
If the flight changes
Airlines retimes flights. Ask the traveler to update the trip in-app. If the new window breaks your recipient’s plan, involve a Host or unwind before collect. Do not silently hand the bag to a different person who is “also flying.”
Keep the thread complete
Photos of the sealed parcel at collect belong in the app. If a dispute appears later, that record is what support can review. Deleted off-app chats are not a substitute.