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Canceling and Reporting Prohibited, Restricted, or Damaged Items

Procedures for Handling Issues with Shipments

Identifying Prohibited, Restricted, or Damaged Items​

Before accepting a shipment, it's essential to identify if any items are prohibited, restricted, or damaged. Familiarize yourself with AirJIT's policies and inspect parcels thoroughly.

Canceling Shipments with Issues​

  1. Before Collection:

    • Cancel without penalty if issues identified
    • Document reasons for cancellation
    • Notify shipper through AirJIT system
    • Keep records of communication

  2. After Collection:

    • Provide evidence of issues
    • Take clear photos
    • Report to AirJIT immediately
    • Follow support instructions

Reporting Problems to AirJIT​

  1. Use Messaging System:

    • Report issues to shipper
    • Provide detailed descriptions
    • Include clear photos
    • Document all communication

  2. Contact Support:

    • Reach out if issues persist
    • Follow support guidelines
    • Keep all documentation
    • Await further instructions

Steps for Issue Resolution​

  1. Document the Issue:

    • Take clear photos
    • Write detailed descriptions
    • Note time and location
    • Save all communication

  2. Communicate with Shipper:

    • Use AirJIT messaging
    • Be professional and clear
    • Suggest solutions
    • Keep records

  3. Follow Up:

    • Monitor resolution progress
    • Keep all parties informed
    • Document outcomes
    • Save confirmations

Best Practices​

  1. Prevention:

    • Check items before accepting
    • Verify against prohibited list
    • Inspect for damage
    • Document condition

  2. Communication:

    • Be clear and professional
    • Keep written records
    • Use official channels
    • Stay responsive

  3. Documentation:

    • Take detailed photos
    • Save all messages
    • Keep receipts
    • Maintain timeline

By following these procedures, travelers can effectively handle and report prohibited, restricted, or damaged items, ensuring compliance with AirJIT's policies while maintaining professional relationships with shippers.