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How Dispute Resolution Affects Your Earnings

The financial impact of disputes and how to manage them

Overview of Dispute Resolution and Earnings​

Disputes can arise during the shipping process, affecting your earnings as a traveler on AirJIT. Understanding how dispute resolution works and its impact on your earnings is crucial for managing your finances on the platform.

Financial Impact of Disputes​

  1. Resolution Fees:

    • If a dispute is resolved against you, the dispute resolution fee of $10 will be deducted from your earnings
    • Example: If the resolution fee is $10 and you are found at fault, $10 will be deducted from your earnings

  2. Earnings Withheld:

    • During the dispute resolution process, your earnings for the disputed shipment may be temporarily withheld until the dispute is resolved

  3. Claim Amount:

    • In addition to the dispute resolution fee, you may also be responsible for the claim amount if the dispute is resolved against you
    • Example: If the claim amount is $50, and you are found at fault, you will be responsible for $50 plus the $10 dispute resolution fee

Strategies to Avoid Disputes​

  1. Maintain Clear Communication:

    • Communicate clearly and promptly with the shipper
    • Avoid misunderstandings that can lead to disputes
    • Keep all parties informed of any changes or issues

  2. Document Everything:

    • Keep detailed records of all interactions
    • Document all transactions
    • Take photos of parcel conditions upon collection and delivery
    • Save all relevant communication threads

  3. Follow Guidelines:

    • Adhere to AirJIT's guidelines and policies
    • Ensure you meet all requirements
    • Stay up to date with platform rules and best practices

  4. Resolve Issues Early:

    • Address potential issues directly with the shipper
    • Take proactive steps to resolve concerns
    • Don't wait for problems to escalate into formal disputes

By understanding the financial impact of disputes and implementing strategies to avoid them, travelers can manage their earnings more effectively and ensure a smoother experience on AirJIT.