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How to Claim Additional Charges on AirJIT

A step-by-step guide to submitting and managing claims for unexpected costs

Understanding the Claim Process​

When you encounter additional charges while traveling with AirJIT, it's important to submit a claim to be reimbursed for these costs. Claims should be agreed upon with the shipper beforehand and thoroughly documented to ensure approval.

Step-by-Step Guide to Submitting Claims​

  1. Log In: Access your AirJIT account.
  2. Navigate to Travel: Go to the "Travel" section.
  3. Select the Trip: Choose the specific trip for which you need to claim additional charges.
  4. Find Booked Shipments: Locate the "Booked Shipments" section.
  5. Select a Shipment: Tap on the shipment for which you incurred additional charges.
  6. Submit Claim: Tap on the "Submit Claim" button and fill in the details:
    • Description: Provide a brief description of the additional charges.
    • Amount: Enter the total amount of the additional charges.
    • Reason: Specify the reason for the charges (e.g., customs duties, extra airline fees, special packaging).
  7. Upload Documentation: Attach necessary proof such as receipts, invoices, photos, or screenshots.
  8. Confirm Submission: Review all details and submit the claim for approval.

Documentation Required for Claims​

  1. Receipts and Invoices: Ensure you have receipts or invoices for any additional charges you are claiming.
  2. Photos and Screenshots: Document the reason for the additional charges with photos or screenshots, especially for price changes or special packaging requirements.
  3. Communication Logs: Maintain clear records of any agreements made with the shipper in the AirJIT messaging system.

Tips for Successful Claims​

  1. Agree in Advance: Ensure any potential additional charges are discussed and agreed upon with the shipper before incurring the costs.
  2. Keep Detailed Records: Document all expenses thoroughly with clear, legible receipts and photos.
  3. Communicate Clearly: Use the AirJIT messaging system to keep all parties informed and to confirm agreements in writing.
  4. Be Prompt: Submit your claims as soon as possible to avoid any delays in reimbursement.
  1. Log In: Access your AirJIT account.
  2. Navigate to Wallet: Go to the "Wallet" section to track your earnings and claims.
  3. Select Transactions: Choose the "Transactions" tab to view the status of your submitted claims.
  4. View Claim Details: Tap on specific claims to see the approval status and any notes from AirJIT regarding the claim.

By following these steps and guidelines, travelers can efficiently manage and submit claims for additional charges, ensuring they are reimbursed for any unexpected costs incurred during their trips with AirJIT.