Skip to main content

Understanding Cancellation Fees for Travelers on AirJIT

How cancellation fees affect your earnings and what to expect

Overview of Cancellation Fees​

Cancellation fees are charges incurred when a traveler or shipper cancels a booked shipment. These fees are designed to compensate for the inconvenience and potential loss of earnings caused by cancellations. Understanding these fees helps travelers manage their earnings and avoid unnecessary penalties.

Types of Cancellations and Fees​

  1. Cancellation Before Collection:

    • Free Cancellation Period: Travelers can cancel a shipment up to 24 hours before departure without any penalty
    • Cancellation Less Than 24 Hours Before Departure: Cancelling a shipment less than 24 hours before departure incurs a penalty of half of the potential earnings from that shipment
    • Shipper Cancellation: If the shipper cancels, the traveler will be compensated half of the potential earnings if the cancellation occurs less than 24 hours before departure

  2. Cancellation After Collection:

    • Valid Reasons: Travelers can cancel a shipment without penalty if they provide a valid reason such as health emergencies, natural disasters, or travel disruptions
    • No Valid Reason: Canceling without a valid reason after collection incurs a penalty equal to the full earnings of that shipment
    • Shipper Cancellation: If the shipper cancels after collection, the traveler is compensated the full earnings for that shipment

How Cancellation Fees Impact Your Earnings​

Cancellation fees directly affect your net earnings. Understanding the potential penalties helps you make informed decisions and manage your finances effectively.

Example:

  • Cancellation Before Collection (Less Than 24 Hours):
    • Potential Earnings: $50
    • Penalty: $25 (half of potential earnings)
  • Cancellation After Collection (No Valid Reason):
    • Potential Earnings: $50
    • Penalty: $50 (full earnings)

Tips for Avoiding Cancellation Fees​

  1. Plan Ahead:

    • Ensure you are fully committed to the shipment before accepting it
    • Avoid last-minute changes to your schedule

  2. Communicate Early:

    • If you foresee any issues, communicate with the shipper as early as possible
    • Avoid last-minute cancellations through proper planning

  3. Understand Policies:

    • Familiarize yourself with AirJIT's cancellation policies
    • Know what constitutes valid reasons for free cancellation
    • Avoid unnecessary penalties through proper understanding

  4. Document Valid Reasons:

    • If you need to cancel due to a valid reason, document the situation thoroughly
    • Provide necessary evidence to avoid penalties
  1. Log In: Access your AirJIT account
  2. Navigate to Travel: Go to the "Travel" section
  3. Select the Trip: Choose the specific trip that includes the shipment you need to cancel
  4. Find Booked Shipments: Locate the "Booked Shipments" section
  5. Select a Shipment: Tap on the shipment you wish to cancel
  6. Cancel Shipment: Tap the "Cancel" button at the bottom of the parcel details to initiate the cancellation process

By understanding the cancellation fees and how they impact your earnings, travelers can better manage their commitments and avoid unnecessary penalties on AirJIT.