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How to Cancel Your Travel on AirJIT

Steps to efficiently cancel your travel plans

Criteria for Cancelling Travel​

You may need to cancel your travel if you encounter significant changes such as:

  • Major schedule changes (e.g., more than 24-hour delay)
  • Route changes or new destinations
  • Significant alterations to your travel plans that affect shipments

Process for Cancelling Travel​

To cancel your current travel plan:

  1. Log In: Access your AirJIT account.
  2. Navigate to the Travel Tab: Go to the "Travel" section from your dashboard.
  3. Select the Travel Plan: Choose the travel plan you wish to cancel.
  4. Cancel Travel: Opt to cancel the current travel plan.

Cancelling your travel will result in the cancellation of all associated shipments. Ensure to communicate with shippers about the cancellation.

Handling Existing Shipments During Cancellation​

When you cancel your travel:

  • Notify Shippers: Inform shippers promptly about the cancellation and the status of their parcels.
  • Return Parcels: If you have already collected parcels, arrange to return them to the shippers in the same condition.
  • Offer Alternatives: If possible, provide alternative travel plans or suggest other travelers who can take over the shipments.

Cancellation Charges and Fees​

  • Cancellation Fees: When you cancel a travel plan, a cancellation fee applies for each shipment. This fee is charged if the same shipper does not book with you again after re-listing.
  • Refunds for Shippers: Shippers will be refunded the cost of the shipment minus any applicable fees.

Extenuating Circumstances for Free Cancellation​

You may cancel your travel for free under extenuating circumstances such as:

  • Medical Emergency: Personal or family health emergencies.
  • Family Emergency: Critical family matters requiring immediate attention.
  • Disasters or Outbreaks: Natural disasters, pandemics, or other unforeseen events beyond your control.
  • Other Situations: Any other situation deemed beyond your control.

To qualify for a free cancellation under these circumstances, you must provide evidence supporting your claim. This could include medical certificates, emergency notices, or official documentation related to the event.

Communicating with Shippers​

Effective communication is crucial during cancellations:

  1. Inform Shippers Promptly: Notify shippers about any cancellations as soon as possible.
  2. Provide Updates: Keep shippers informed about the status of their shipments.
  3. Offer Solutions: If shipments are affected, offer solutions such as re-listing your travel or providing alternative arrangements to maintain good relationships with shippers.

By managing travel cancellations efficiently, you can ensure a smooth experience for both yourself and the shippers, maintaining reliability and trust on the AirJIT platform.