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Returning Shipments After Collection on AirJIT

Managing returns and understanding the consequences after collecting shipments

Return Before Departure​

Return by Traveler​

You can return a shipment before departure if you have a valid reason. If there is no valid reason, you will be penalized equal to your full earnings including AirJIT fees for that particular shipment only.

Return by Shipper​

The shipper can request the return of a shipment before departure if they have a valid reason. No penalty will apply, and you will not be compensated. However, if they have no valid reason, you will be compensated your full earnings for that particular trip when you return the parcel to the person from whom you collected it.

Return After Arrival​

Return by Traveler​

You can return a shipment without any penalty after arrival at your destination if:

  • You have a valid reason
  • The recipient is not available within the agreed time duration

If you do not have a valid reason to fail to deliver the parcel to the recipient on time, you will be penalized equal to:

  • Your earnings
  • The additional cost of the parcel (if you didn't return it or hand it over to an alternate person AirJIT recommended)
  • Any additional applicable costs

Return by Shipper​

The shipper can request or cause the return of a shipment even after your arrival in your destination city if they have a valid or invalid reason. Regardless of the reason, you will still be compensated your full earnings.

Reasons and Penalties for Returns​

Valid Reasons for Free Return Without Compensation​

  • Health or Emergency Reasons: Personal health issues or emergencies
  • Natural Disasters or Force Majeure: Unforeseen events like natural disasters
  • Travel Disruptions: Significant disruptions affecting travel plans

Valid Reasons for Free Return With Compensation​

  • Subject to Evidence: Valid reasons for free return with compensation, applicable if:
    • The reason is any party except you failing to fulfill their responsibilities
    • There is a violation of any AirJIT policies

Initiating Return​

To return a shipment:

  1. Navigate to Booked Shipments: Go to the "Booked Shipments" section in your trip details
  2. Select the Shipment: Tap on the shipment you wish to return
  3. Return Button: At the very bottom of the parcel details, tap the "Return" button to initiate the return process

By understanding these policies, penalties, and valid reasons for returns, travelers can effectively manage returns and ensure a fair and efficient process.