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Cancellation of Shipments Before Collection on AirJIT

Understanding the process of cancellation before collection in various scenarios

Cancellation 24 Hours Before Departure​

Cancellation by Traveler​

You as a traveler can cancel a shipment up to 24 hours before departure without any penalty for whatever reason you provide.

Cancellation by Shipper​

The shipper or any other third party from whom you'll receive the parcel can cancel a shipment up to 24 hours before departure without any penalty for whatever reason they provide, and you won't be compensated for any earnings.

Cancellation Less Than 24 Hours Before Departure​

Cancellation by Traveler​

You as a traveler can cancel a shipment less than 24 hours before departure, which incurs a penalty of half of your potential earnings from that particular shipment. You can also cancel for free if you have a valid reason from the following list with supporting evidence.

Cancellation by Shipper​

The shipper or any other party from whom you receive the parcel can also cancel a shipment less than 24 hours before departure, which incurs a penalty of half of their shipping cost for that particular shipment. You'll get half of the earnings for that particular shipment unless they have a valid reason for cancellation, in which case you won't be compensated.

Reasons and Penalties for Cancellation​

Valid Reasons for Free Cancellation Without Compensation (Before Collection)​

  1. Health or Emergency Reasons: Personal health issues or emergencies.
  2. Natural Disasters or Force Majeure: Unforeseen events like natural disasters.
  3. Travel Disruptions: Significant disruptions affecting travel plans.

Valid Reasons for Free Cancellation With Compensation (Before Collection)​

  • Subject to Evidence: Valid reasons for free cancellation with compensation are applicable only if:
    • The cancellation is later than 24 hours before departure
    • The reason is any party other than you failing to fulfill their responsibilities
    • There is a violation of any AirJIT policies

Initiating Cancellation​

To cancel a shipment:

  1. Navigate to Booked Shipments: Go to the "Booked Shipments" section in your trip details.
  2. Select the Shipment: Tap on the shipment you wish to cancel.
  3. Cancellation Button: At the very bottom of the parcel details, tap the "Cancel" button to initiate the cancellation process.

By understanding these policies, penalties, and valid reasons for cancellation, travelers can ensure a smooth and fair process when cancelling shipments before collection.