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Communicating with the Shippers

Effective Communication for Smooth Parcel Handoffs​

In this article:​

  • Viewing Shipment Details
  • Messaging Shippers
  • Communication Guidelines
  • Sending Photos and Evidence
  • Avoiding Penalties

Viewing Shipment Details​

When selecting a shipment for your trip, you can view all relevant details about the parcel. This information helps you understand the requirements and plan accordingly.

Messaging Shippers​

You can send messages to the shippers and all individuals related to the shipment in a group chat. This allows for clear and efficient communication. Remember that all messages are maintained for record purposes and cannot be deleted.

Communication Guidelines​

  • Use clear and concise language in your messages.
  • Do not send personal texts, messages, or personal information.
  • Ensure that your messages are non-discriminatory and respectful.
  • Disrespectful or inappropriate messages can lead to penalties.

Sending Photos and Evidence​

You can send photos as part of your communication. These photos can serve as evidence in case of disputes. Use this feature to document the condition of parcels during handoffs.

Avoiding Penalties​

Maintain professionalism in all communications. Sending inappropriate or personal messages can result in penalties. Always adhere to AirJIT's guidelines to ensure a smooth and trouble-free experience.