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Managing Additional Charges for Your AirJIT Shipment

Understanding and handling unexpected costs during your shipment process.

In this article:​

  • Types of Additional Charges
  • How to Claim Additional Charges
  • Providing Proof and Documentation

Types of Additional Charges​

As a shipper on AirJIT, you may encounter unexpected costs during the shipment process. These additional charges can arise due to various factors, including:

  • Custom Duties: Fees imposed by customs authorities for importing or exporting goods. These can vary based on the country of origin and destination, as well as the contents of the parcel.

  • Airline Fees: Additional charges may be incurred by the traveler if the parcel requires special handling, such as for oversized items or extra luggage. These fees are passed on to you as the shipper.

  • Price Changes: If you are using the Shop and Carry service, there may be differences between the estimated and actual purchase prices of items, leading to additional charges.

  • Special Packing: Costs may arise if your parcel requires special packaging that wasn't initially accounted for. This ensures the safe transport of fragile or sensitive items.

How to Claim Additional Charges​

When additional charges are incurred, it's important to manage them effectively to avoid delays and ensure a smooth shipment process.

  • Agreement in Messages: Before any additional charges are claimed, make sure they are discussed and agreed upon with the traveler through the AirJIT messaging system. Clear communication is key to avoiding disputes.

  • Claim Submission: Submit a claim for any additional charges via the AirJIT platform. Clearly state the nature of the charges, the amount, and the reason for the claim.

  • Reimbursement: Once your claim is approved, the additional charges will be reimbursed to you. Typically, you may also be charged a 20% fee over the claim as an administrative or handling cost.

Providing Proof and Documentation​

To ensure your claims are processed smoothly, providing clear and detailed proof is crucial.

  • Receipts and Invoices: Include receipts or invoices for any additional charges. For example, if there are customs duties, provide the official receipt from the customs office.

  • Photos and Screenshots: Upload photos or screenshots that justify the need for additional charges. For instance, if special packaging was required, document the packaging process with photos.

  • Clear Communication: Maintain transparency and clear communication with the traveler regarding all additional charges. Ensure that these communications are documented within the AirJIT messaging system.

By understanding and managing additional charges effectively, you can ensure that your shipment proceeds smoothly and any unexpected costs are properly handled and reimbursed on AirJIT.