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Negotiating Door-Step Service Fees on AirJIT

Strategies for effectively negotiating and documenting door-step service fees with travelers.

In this article:​

  • Importance of Negotiating Fees
  • Base Fee Structure
  • Negotiating Additional Fees
  • Documenting Agreements

Importance of Negotiating Fees​

Negotiating door-step service fees is essential to ensure that both shippers and travelers agree on fair compensation for the added convenience of pick-up and delivery services. Effective negotiation helps avoid misunderstandings and ensures a smooth shipping experience. Clear communication and proper documentation are key to a successful agreement.

Base Fee Structure​

  • Base Fee: The standard base fee for door-step pick-up or delivery is $10 for the first 10 kilometers or less. This fee is typically non-negotiable and is set to cover the minimum effort required by the traveler.

  • Non-Negotiable Component: As the base fee ensures that travelers are compensated fairly for their services, it's important to understand that this part of the fee is fixed and should be paid directly as part of the door-step service fee.

Negotiating Additional Fees​

  • Additional Distance: For distances beyond the initial 10 kilometers, there is an opportunity to negotiate the additional fee. Typically, an extra $1 per kilometer is added, but this rate can be adjusted based on mutual agreement.

    • Example: For a delivery location 15 kilometers away, the base fee would be $10, and an additional $5 (5 km x $1) might be negotiated, making the total fee $15.

  • Special Circumstances: In cases where the route involves difficult terrain, high traffic, or specific timing requirements, travelers might request higher fees. As a shipper, you should discuss these factors openly and agree on a fair additional charge.

  • Third-Party Services: If a third-party service, such as a local courier, is used for either the pick-up or delivery, the costs associated with this should be included in the negotiation. Make sure these costs are clearly agreed upon and documented.

Documenting Agreements​

  • Messaging System: All agreements related to door-step service fees should be documented in the AirJIT messaging system. This ensures transparency and provides a clear record for future reference.

  • Clear Terms: Be specific when documenting the agreed terms. Include details such as the base fee, any additional per kilometer charges, and other negotiated fees.

  • Claiming Additional Fees: If you and the traveler agree on additional fees beyond the base $10, make sure these are claimed as part of the additional charges in the AirJIT system. This will help ensure that all parties are on the same page and avoid disputes later on.

By effectively negotiating and documenting door-step service fees, you can ensure that your parcels are handled with care while fairly compensating the traveler for their extra efforts on AirJIT.