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How Dispute Resolution Affects Your Shipping Costs on AirJIT

The Financial Impact of Disputes and How to Manage Them

In this article:​

  • Overview of Dispute Resolution and Shipping Costs
  • Financial Impact of Disputes
  • Strategies to Avoid Disputes

Overview of Dispute Resolution and Shipping Costs​

Disputes can arise during the shipping process, potentially affecting your shipping costs as a shipper on AirJIT. Understanding how dispute resolution works and its impact on your expenses is crucial for managing your budget on the platform.

Financial Impact of Disputes​

  • Resolution Fees: If a dispute is resolved against you, the dispute resolution fee of $10 will be deducted from the amount held in escrow for the shipment.

    • Example: If the resolution fee is $10 and you are found at fault, this amount will be deducted from your escrowed funds.

  • Escrow Withholding: During the dispute resolution process, the funds held in escrow for the disputed shipment may be temporarily withheld until the dispute is resolved.

  • Claim Amount: In addition to the dispute resolution fee, you may also be responsible for the claim amount if the dispute is resolved against you.

    • Example: If the claim amount is $50, and you are found at fault, you will be responsible for the $50 claim plus the $10 dispute resolution fee, totaling $60.

Strategies to Avoid Disputes​

  • Maintain Clear Communication: Communicate clearly and promptly with the traveler to avoid misunderstandings that can lead to disputes. Make sure all details about the parcel and any special requirements are well understood.

  • Document Everything: Keep detailed records of all interactions, transactions, and the condition of the parcel. Upload clear, comprehensive photos and provide all necessary documentation upfront.

  • Follow Guidelines: Adhere to AirJIT's guidelines and policies to ensure your shipment meets all requirements and avoids disputes. This includes understanding what items are prohibited or require special handling.

  • Resolve Issues Early: Address any potential issues directly with the traveler before they escalate into disputes. Early resolution can often prevent the need for formal dispute resolution and the associated costs.

By understanding the financial impact of disputes and implementing strategies to avoid them, shippers can manage their shipping costs more effectively and ensure a smoother experience on AirJIT.