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How Cash on Delivery Works on AirJIT

Managing and Securing Payments with Cash on Delivery for Shippers

In this article:​

  • Overview of Cash on Delivery
  • Steps to Use Cash on Delivery
  • Ensuring Secure Transactions
  • Handling Issues with Cash on Delivery
  • Navigating to Manage Cash on Delivery

Overview of Cash on Delivery​

Cash on Delivery (COD) is a payment method where the recipient pays for the parcel in cash upon delivery. This method adds flexibility for the shipper, ensuring that payment is collected directly by the traveler who delivers the parcel.

For shippers, this means that while the initial shipping cost is paid upfront and held in escrow, the value of the goods or additional agreed costs (such as Shop-on-Demand items) can be paid by the recipient in cash upon receiving the parcel.

Steps to Use Cash on Delivery​

  1. Agreement: Both the shipper and traveler must agree to use the Cash on Delivery option during the listing process. This agreement should be clearly documented in the AirJIT messaging system to avoid any misunderstandings.

  2. Delivery and Payment: Upon delivery, the traveler will collect the cash payment from the recipient. This payment is usually for the value of the goods or services such as Shop-on-Demand parcels.

  3. Update Payment Status: After the cash is collected, the traveler will update the payment status in the AirJIT system to reflect that the payment was received in cash. This triggers the return of the escrowed amount, minus any applicable fees, back to the shipper's wallet.

  4. Releasing Escrowed Funds: AirJIT will release the escrowed funds to the traveler after confirming the cash payment and delivery. If there's a dispute or issue, the process might be delayed until resolved.

Ensuring Secure Transactions​

To ensure that the cash on delivery process is secure and goes smoothly:

  • Verification: The traveler should verify the recipient's identity before handing over the parcel. This step is crucial to ensure that the payment is received from the correct person.

  • Count Cash: Travelers should count the cash payment in the presence of the recipient to confirm that the correct amount is received.

  • Receipt: If the recipient requests, travelers should provide a receipt, documenting the transaction details, including the amount paid.

Handling Issues with Cash on Delivery​

  • Discrepancies in Payment: If there is any discrepancy in the cash amount received, the traveler should immediately contact the shipper via the AirJIT messaging system to resolve the issue. Ensure all communication regarding discrepancies is well-documented.

  • Non-Payment: If the recipient refuses to pay in cash upon delivery, the traveler should update the AirJIT system accordingly. The escrowed amount held for the shipment will then be transferred to the traveler. AirJIT cannot enforce cash payments; therefore, it's important for the shipper to ensure the recipient is prepared to pay in cash.

  • Documentation: If any issues arise, such as non-payment or disputes over the cash amount, it's essential to document these problems with photos or a detailed description and submit this information to AirJIT for support.

  1. Log In: Access your AirJIT account.

  2. Navigate to Parcels: Go to the "Parcels" section to manage your listed shipments.

  3. Select a Shipment: Tap on the specific shipment marked for Cash on Delivery.

  4. Monitor Payment: Use the system to monitor the status of the cash payment and delivery. Ensure all updates are accurately reflected in the system.

  5. Update and Confirm: Once the delivery and payment are complete, confirm the transaction status in the AirJIT system.

By following these steps and guidelines, shippers can effectively manage Cash on Delivery transactions, ensuring smooth payments and secure handling of their parcels on AirJIT.