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Managing Delays and Changing Schedules for Shipments

How to handle schedule changes and delays in your multi-traveler shipments.

In this article:​

  • Types of Delays and Changes
  • Immediate Actions to Take
  • Communication Protocol
  • Adjusting Plans and Routes

Types of Delays and Changes​

Common scenarios:

  1. Flight Delays:

    • Weather issues
    • Technical problems
    • Airline changes
    • Airport disruptions

  2. Traveler Issues:

    • Schedule conflicts
    • Personal emergencies
    • Missed connections
    • Communication problems

Immediate Actions to Take​

Response steps:

  1. Assessment:

    • Delay duration
    • Impact on route
    • Alternative options
    • Cost implications

  2. Documentation:

    • Record changes
    • Update status
    • Note reasons
    • Track impact

Communication Protocol​

Keeping informed:

  1. Stakeholder Updates:

    • Contact recipient
    • Inform sender
    • Update travelers
    • Alert support

  2. Status Changes:

    • System updates
    • Timeline revisions
    • Progress notes
    • ETA adjustments

Adjusting Plans and Routes​

Adaptation strategies:

  1. Route Modifications:

    • Alternative paths
    • New connections
    • Schedule adjustments
    • Backup travelers

  2. Timeline Updates:

    • Revised ETAs
    • Transfer changes
    • Meeting updates
    • Delivery estimates

Best Practices​

  • Quick response
  • Clear communication
  • Flexible planning
  • Regular updates
  • Solution focus