Skip to main content

Cancelling or Returning a Shipment on AirJIT

Understanding policies, procedures, and consequences for cancellations and returns.

In this article:​

  • Types of Cancellations and Returns
  • Timing and Penalties
  • Return Process
  • Compensation Policies

Types of Cancellations and Returns​

Available options:

  1. Cancellations:

    • Before dispatch
    • During booking
    • Pre-travel
    • Emergency cases

  2. Returns:

    • After dispatch
    • During transit
    • At destination
    • Failed delivery

Timing and Penalties​

Time-based policies:

  1. 24+ Hours Before:

    • Full refund
    • No penalties
    • Quick processing
    • Easy rebooking

  2. Within 24 Hours:

    • 50% penalty
    • Limited refund
    • Special conditions
    • Processing time

Return Process​

Step-by-step guide:

  1. Initiation:

    • Request submission
    • Reason documentation
    • Status update
    • Contact support

  2. Processing:

    • Return approval
    • Route planning
    • Traveler assignment
    • Timeline setup

Compensation Policies​

Payment handling:

  1. Standard Returns:

    • Fee structure
    • Refund policy
    • Time frames
    • Process steps

  2. Special Cases:

    • Traveler fault
    • Service issues
    • System problems
    • Emergency situations

Best Practices​

  1. Before Cancelling:

    • Check options
    • Review timing
    • Calculate costs
    • Consider alternatives

  2. During Return:

    • Track progress
    • Keep records
    • Stay informed
    • Follow up

Important Notes​

  1. Documentation:

    • Save confirmations
    • Record times
    • Keep receipts
    • Note references

  2. Communication:

    • Clear requests
    • Prompt updates
    • Status checks
    • Issue reporting