Roles, Responsibilities, and Delivery of Shopping On-Demand Parcels

Understanding the duties of shippers and travelers in Shop On-Demand service.

In this article:

• Shipper Responsibilities
• Traveler Duties
• AirJIT's Role
• Communication Guidelines

Shipper Responsibilities

Your duties as a Shop On-Demand shipper:

1. Request Creation:

   • Clear item descriptions
   • Accurate specifications
   • Realistic budgets
   • Complete information

2. Financial Management:

   • Sufficient wallet balance
   • Fee understanding
   • Escrow funding
   • Payment readiness

3. Communication:

   • Prompt responses
   • Clear instructions
   • Status monitoring
   • Issue reporting

Traveler Duties

Traveler responsibilities include:

1. Shopping Tasks:

   • Accurate purchasing
   • Price verification
   • Quality checking
   • Receipt collection

2. Financial Handling:

   • Initial payment
   • Receipt keeping
   • Reimbursement process
   • Fee calculation

3. Item Management:

   • Secure packaging
   • Safe transport
   • Condition maintenance
   • Delivery completion

AirJIT's Role

Platform services and protection:

1. Transaction Security:

   • Payment protection
   • Escrow management
   • Dispute resolution
   • Insurance coverage

2. Service Management:

   • User verification
   • Quality control
   • Support services
   • Issue handling

3. Communication Platform:

   • Messaging system
   • Status updates
   • Notification service
   • Record keeping

Communication Guidelines

Effective communication practices:

1. Initial Contact:

   • Clear requirements
   • Budget discussion
   • Timeline setting
   • Preference sharing

2. During Purchase:

   • Status updates
   • Price confirmation
   • Photo sharing
   • Issue reporting

3. Delivery Phase:

   • Location coordination
   • Time confirmation
   • Handover details
   • Feedback sharing

Best Practices

Tips for successful collaboration:

1. Clear Documentation:

   • Detailed requests
   • Photo references
   • Price agreements
   • Timeline records

2. Proactive Communication:

   • Regular updates
   • Quick responses
   • Issue alerts
   • Status checks

3. Problem Resolution:

   • Quick reporting
   • Solution discussion
   • Alternative options
   • Fair compromise

Handling Issues

Managing common problems:

1. Item Problems:

   • Quality issues
   • Price discrepancies
   • Availability challenges
   • Alternative solutions

2. Delivery Issues:

   • Timing conflicts
   • Location changes
   • Handover problems
   • Alternative arrangements

Success Tips

Ensuring smooth transactions:

1. Preparation:

   • Research thoroughly
   • Plan ahead
   • Set clear expectations
   • Have backups ready

2. Execution:

   • Follow guidelines
   • Maintain communication
   • Document everything
   • Stay flexible

Understanding and fulfilling roles ensures successful Shop On-Demand transactions.