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Traveler-Initiated Cancellations of Shipments on AirJIT

Understanding how traveler cancellations affect your shipment and what steps to take next.

In this article:​

  • When a Traveler Cancels a Shipment
  • Reasons for Traveler Cancellations
  • Impact on Your Shipment and Costs
  • Steps to Take After a Cancellation

When a Traveler Cancels a Shipment​

Occasionally, a traveler may need to cancel a shipment they've agreed to carry. This can happen at various stages in the process—either before the parcel is collected or even while the parcel is in transit. It's important to understand what happens next and how it affects your shipment.

  • Before Dispatch: If the traveler cancels before collecting your parcel, your shipment will be unbooked, and AirJIT will automatically attempt to match your parcel with another available traveler.

  • During Transit: If a cancellation occurs after your parcel has been dispatched, AirJIT will reassign the parcel to another traveler who can continue the shipment. In some cases, there may be a brief delay while this reassignment takes place.

Reasons for Traveler Cancellations​

Travelers might cancel a shipment for several reasons, including:

  • Schedule Changes: The traveler's flight or trip plans may have changed unexpectedly, making it impossible to carry your parcel.

  • Personal Emergencies: A personal issue or emergency may force the traveler to cancel all or part of their travel plans, including your shipment.

  • Health Concerns: If a traveler becomes ill or encounters a health issue that prevents them from traveling, they may need to cancel your shipment.

  • Logistical Issues: The traveler might discover that they cannot accommodate your parcel due to space or weight constraints or unforeseen logistical challenges.

Impact on Your Shipment and Costs​

Traveler cancellations can impact your shipment in several ways:

  • Reassignment to Another Traveler: AirJIT's system will automatically attempt to find another traveler for your parcel. This process is usually quick but may cause a slight delay.

  • Potential Delays: If a suitable traveler isn't immediately available, there could be a delay in your shipment reaching its destination. However, AirJIT strives to ensure that any delays are minimal.

  • No Additional Costs: If the traveler cancels, you won't incur any additional shipping costs. The original shipping fee you paid will cover the reassignment process.

  • Full Refunds: In rare cases where a suitable replacement traveler cannot be found, AirJIT may issue a full refund of your shipping costs and additional compensation for inconvenience.

Steps to Take After a Cancellation​

If a traveler cancels your shipment, here's what you should do:

  1. Monitor the Status: Log in to your AirJIT account and check the status of your shipment. The system will automatically attempt to reassign your parcel to another traveler.

  2. Communicate with AirJIT Support: If you have concerns about the cancellation or the new traveler assignment, reach out to AirJIT support for assistance.

  3. Review the New Traveler: Once a new traveler is assigned, review their details and communicate any specific instructions or concerns through the messaging system.

  4. Prepare for Possible Delays: Be aware that the reassignment process may cause slight delays, so adjust your expectations accordingly.

  5. Confirm the Reassignment: If you're satisfied with the new traveler, confirm the reassignment by maintaining communication and preparing for the handoff.

Understanding the process and implications of traveler cancellations ensures that you're prepared for any disruptions and can take the necessary steps to keep your shipment on track with AirJIT.