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Handling Shop and Carry Parcels on AirJIT

A guide for shippers on managing Shop and Carry parcels from dispatch to collection.

In this article:​

  • Understanding Shop and Carry Parcels
  • Dispatching Shop and Carry Parcels
  • Collection of Shop and Carry Parcels by Travelers
  • Documenting and Handling Payments

Understanding Shop and Carry Parcels​

Shop and Carry parcels are unique because they involve the traveler purchasing items on your behalf and delivering them to the recipient. This service is particularly useful for acquiring items that are not available in your location or for ensuring that valuable items are securely handled and delivered. When you list a Shop and Carry parcel, the traveler will use their own funds to purchase or collect the items, and you will reimburse the cost plus a service fee, which is typically 20% of the purchase price.

Dispatching Shop and Carry Parcels​

When dispatching a Shop and Carry parcel, you need to provide detailed instructions and ensure that the traveler has all the necessary information:

  1. Item Description and Store Details: Clearly describe the items you need the traveler to purchase or collect. Include specific details like brand, model, color, size, and quantity. If the traveler needs to collect an item from a store, provide the store name, address, and any relevant links or additional instructions. These details should be included in the parcel description and accompanied by relevant photos.

  2. Set the Budget: Before listing, decide on the total budget for the Shop and Carry parcel, including the purchase amount, the 20% service fee, carrying costs, and any additional fees like door-step delivery. Ensure that you have sufficient funds in your AirJIT wallet to cover these expenses.

  3. Upload Necessary Documents: If applicable, upload any documents that might be required for the traveler to complete the purchase or collection, such as purchase orders, reservation numbers, or authorization letters.

Collection of Shop and Carry Parcels by Travelers​

Once your Shop and Carry parcel is listed, the traveler will take over the collection and purchase process:

  1. Traveler Communication: After a traveler has been matched with your parcel, maintain clear communication to confirm the details of the items and any specific requirements. The traveler might reach out to clarify certain details before making the purchase.

  2. Payment Confirmation: The traveler will use their own funds to purchase or collect the items. If there are any discrepancies in the price or additional costs arise, the traveler will communicate this to you via the AirJIT messaging system. Be prepared to adjust the budget if necessary.

  3. Inspection and Documentation: After purchasing or collecting the items, the traveler will inspect them to ensure they match the description and are in the expected condition. They will document this by taking photos and uploading them to the AirJIT platform.

Documenting and Handling Payments​

Managing payments and documentation correctly ensures a smooth process and helps avoid disputes:

  1. Payment Processing: Before listing a Shop and Carry parcel, you must ensure that your AirJIT wallet has sufficient funds to cover the total cost of the items, the 20% service fee, carrying costs, and any additional fees like door-step delivery. When you list the parcel, this amount will be charged to your wallet and held in escrow by AirJIT. These funds will remain in escrow until the parcel is successfully delivered and confirmed by the recipient.

  2. Documentation: Travelers are required to upload photos of the purchased items and any receipts or proof of purchase. This documentation will be available for you to review through the AirJIT platform.

  3. Dispute Resolution: If there are any issues with the items purchased or the payment process, use the AirJIT messaging system to communicate with the traveler. If a resolution cannot be reached, you can escalate the issue through AirJIT's dispute resolution process.

By understanding and following these guidelines, you can effectively manage Shop and Carry parcels on AirJIT, ensuring that your items are purchased, handled, and delivered according to your specifications. Proper communication and documentation are key to a successful transaction, providing both you and the traveler with a smooth and trustworthy experience.