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Returning Shipments After Dispatch on AirJIT

A guide for shippers on managing returns after your parcel has been dispatched.

In this article:​

  • Returning a Shipment Before Traveler's Departure
  • Returning a Shipment After Traveler's Arrival
  • Valid Reasons and Penalties for Returns
  • How to Initiate a Return

Returning a Shipment Before Traveler's Departure​

Once your parcel has been dispatched, the traveler will be preparing to depart with your shipment. However, if you need to return the shipment before the traveler has left their departure city, you can request a return. This might happen if there's a sudden change in the recipient's details, an error in the parcel contents, or an unexpected issue.

Key Points:​

  • Valid Reasons: If you have a valid reason for requesting a return before the traveler's departure—such as a change in delivery instructions or an issue with the parcel—there will be no penalties, and the traveler will be asked to return the parcel promptly.

  • No Valid Reason: If the return request is made without a valid reason, you may incur a penalty. The traveler will be compensated for their time and effort, and the cost will be deducted from the escrowed funds in your AirJIT wallet.

Returning a Shipment After Traveler's Arrival​

If the traveler has already arrived at the destination and you need to return the parcel, the process becomes more complex. This scenario might occur if the recipient is unavailable or refuses the parcel, or if there is a significant mistake in the shipment.

Key Points:​

  • Initiating a Return: You can request a return after the traveler's arrival at the destination. The traveler will then be responsible for returning the parcel to the original dispatch location or an alternate location agreed upon.

  • Compensation: If the return is due to your request without a valid reason, you will be responsible for covering the full return costs, including compensating the traveler for their effort. However, if the return is necessary due to the traveler's fault (such as a failure to deliver on time), no additional compensation will be required from you.

Valid Reasons and Penalties for Returns​

Understanding what constitutes a valid reason for a return is crucial for managing your shipment effectively:

Valid Reasons for Free Return Without Penalty:​

  • Health or Emergency Situations: If there's a personal emergency, either on your part or the recipient's, that necessitates the return of the parcel.

  • Natural Disasters or Unforeseen Events: Events such as natural disasters or significant disruptions can justify a return without penalties.

  • Travel Disruptions: If the traveler experiences a significant disruption that prevents the delivery, the return can be initiated without penalties.

Penalties for Invalid Returns:​

  • Return Before Departure Without Valid Reason: If the return is requested without a valid reason before the traveler's departure, you will cover the traveler's expenses and possibly incur a penalty fee.

  • Return After Arrival Without Valid Reason: If you request a return after the traveler has arrived and without a valid reason, you will bear the full cost of the return, including compensation for the traveler's effort.

How to Initiate a Return​

  1. Access Your AirJIT Account: Log in and navigate to the "Parcels" tab to view your active shipments.

  2. Select the Shipment: Choose the shipment you need to return from the list.

  3. Initiate the Return: At the bottom of the parcel details page, click the "Return" button to start the return process.

  4. Confirm the Return Request: Follow the prompts to confirm your return request. Be sure to review any potential penalties or fees before finalizing your request.

By understanding the return process and potential penalties, shippers can manage returns more effectively on AirJIT, ensuring a smooth and fair experience for all parties involved.