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Cancellations and Returns

Managing cancellations and returns for your shipments on AirJIT.

Cancellation of Shipments Before Dispatch​

Cancellation 24 Hours Before Traveler's Departure​

As a shipper, you can cancel your shipment up to 24 hours before the traveler's departure without incurring any penalties. Once you confirm the cancellation:

  • The funds from your AirJIT wallet will be fully refunded
  • The traveler will be notified automatically
  • Your parcel can be re-listed for another traveler if needed

Cancellation Less Than 24 Hours Before Departure​

For cancellations within 24 hours of departure:

  • A 50% penalty of the shipping cost will be applied
  • The penalty is deducted from your escrowed wallet amount
  • The traveler receives half of their expected earnings as compensation
  • Valid reasons may qualify for full refund

Valid Reasons for Free Cancellation​

  1. Health or Emergency Situations

    • Personal health emergencies
    • Serious family issues
    • Other documented emergencies

  2. Natural Disasters or Unforeseen Events

    • Weather-related disruptions
    • Natural disasters
    • Civil unrest or security concerns

  3. Significant Travel Disruptions

    • Flight cancellations
    • Major schedule changes
    • Airport closures

Returning Shipments After Dispatch​

Before Traveler's Departure​

If you need to return a shipment before the traveler departs:

  • Request a return through the AirJIT platform
  • Provide a valid reason for the return request
  • Coordinate with the traveler for the return handoff

After Traveler's Arrival​

For returns after the traveler reaches the destination:

  • Higher costs may apply
  • Full return shipping costs must be covered
  • Traveler compensation may be required

Impact on Your Shipping Price​

Cancellation timing affects refund amounts:

  • More than 24 hours before departure: Full refund
  • Less than 24 hours before departure: 50% refund
  • After dispatch: May forfeit entire shipping cost

How to Cancel Your Shipment​

  1. Navigate to the Parcels Tab
  2. Select the shipment to cancel
  3. Click the "Cancel" button
  4. Review any penalties
  5. Confirm the cancellation

Tips to Minimize Cancellations​

  1. Plan Carefully

    • Verify all shipping details
    • Check traveler schedules
    • Confirm recipient availability

  2. Communicate Early

    • Discuss any concerns with travelers
    • Address issues promptly
    • Keep all parties informed

  3. Review Traveler Profiles

    • Check ratings and reviews
    • Verify travel history
    • Assess reliability