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Troubleshooting Notification Issues

Common problems with notifications and how to resolve them on both mobile and web platforms.

In this article:​

  • Common Notification Issues
  • Troubleshooting on Mobile Devices
  • Troubleshooting on the Web
  • When to Contact Support

Common Notification Issues​

Notifications are essential for staying informed about your AirJIT account, but sometimes you may encounter issues such as not receiving notifications, receiving duplicate notifications, or having notifications appear inconsistently across devices. These problems can arise due to settings conflicts, app permissions, or connectivity issues.

Troubleshooting on Mobile Devices​

  1. Check Notification Settings:

    • Ensure that notifications are enabled for the AirJIT app in your device's settings. On Android, go to Settings > Apps & Notifications > AirJIT > Notifications. On iOS, go to Settings > Notifications > AirJIT and verify that notifications are allowed.

  2. Ensure App Permissions Are Enabled:

    • Check that the AirJIT app has the necessary permissions to send notifications. This includes permissions for accessing the internet, background data, and push notifications.

  3. Update the App:

    • Ensure that you're using the latest version of the AirJIT app. Updates often include bug fixes that can resolve notification issues. Visit the Google Play Store or Apple App Store to check for updates.

  4. Check Do Not Disturb Mode:

    • Make sure that Do Not Disturb mode is not enabled on your device, as this can prevent notifications from appearing.

  5. Restart Your Device:

    • Sometimes, restarting your device can resolve temporary issues that might be affecting notification delivery.

Troubleshooting on the Web​

  1. Check Browser Permissions:

    • Verify that your web browser has permission to send notifications. This can usually be found in the browser's settings under the Notifications section. Ensure that notifications for AirJIT are set to "Allow."

  2. Clear Cache and Cookies:

    • Clear your browser's cache and cookies, as outdated data can sometimes cause issues with notifications. After clearing, log back into AirJIT and check if the notifications work.

  3. Disable Extensions:

    • Browser extensions, especially ad blockers or privacy tools, may interfere with notifications. Try disabling these extensions to see if notifications start working.

  4. Check for Browser Updates:

    • Ensure your browser is up to date. Outdated browsers might not support the latest notification features.

When to Contact Support​

If you've tried the above steps and are still experiencing issues with notifications, it may be time to contact AirJIT support. Provide them with details about the issue, including:

  • The type of device you're using
  • Your browser (if applicable)
  • Steps you've already taken to try to resolve the problem This information will help them assist you more effectively.