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Messaging System Notifications

How notifications within the messaging section work and the types of updates they include.

In this article:​

  • Understanding Messaging Notifications
  • Types of Messaging Notifications
  • Managing Message Alerts
  • Troubleshooting Message Notifications

Understanding Messaging Notifications​

Messaging notifications are alerts that keep you informed about your communications within the AirJIT platform. These notifications ensure that you stay up-to-date with important messages from other users, customer support, or system updates related to your travels and parcels.

Types of Messaging Notifications​

  1. Direct Messages:

    • Notifications when you receive a new message from another user
    • Alerts for replies to your messages
    • Mentions or tags in group conversations

  2. Support Communications:

    • Messages from AirJIT customer support
    • Updates on support tickets or inquiries
    • Important system announcements

  3. Travel-Related Messages:

    • Communications about your travel plans
    • Updates from travel partners or co-travelers
    • Important travel-related announcements

  4. Parcel-Related Messages:

    • Communications about your parcels
    • Updates from shippers or recipients
    • Delivery-related announcements

Managing Message Alerts​

  1. Notification Settings:

    • Access your messaging notification preferences in the app settings
    • Choose how you want to be notified (push, email, or in-app)
    • Set notification frequency and priority levels

  2. Message Priority:

    • Configure which types of messages trigger immediate notifications
    • Set different notification settings for different message categories
    • Customize quiet hours for non-urgent messages

  3. Muting and Unmuting:

    • Temporarily mute notifications for specific conversations
    • Set duration for muted conversations
    • Manage notification settings for group messages

Troubleshooting Message Notifications​

  1. Common Issues:

    • Not receiving message notifications
    • Delayed notifications
    • Multiple notifications for the same message

  2. Solutions:

    • Check your notification settings
    • Verify your internet connection
    • Ensure the app has necessary permissions
    • Update the app if needed

  3. When to Contact Support:

    • If notifications persist after trying basic troubleshooting
    • For issues with specific message threads
    • When experiencing system-wide notification problems