Managing Reviews on Your AirJIT Profile
How reviews are collected, displayed, and managed on your profile.
In this article:
- How Reviews Are Collected
- Displaying Reviews on Your Profile
- Managing and Responding to Reviews
How Reviews Are Collected
Reviews on AirJIT are collected when you interact with other users during parcel handoffs, dispatches, or deliveries. After these interactions, both parties are prompted to leave a review. This two-way review system ensures that both the shipper and the traveler can provide feedback on their experience. Reviews are essential for maintaining transparency and accountability within the AirJIT community.
Displaying Reviews on Your Profile
- Visibility of Reviews: Once both parties have completed their reviews, or the parcel status is confirmed, the reviews become visible on your profile. These reviews, along with the reviewer's profile picture, name, and the date of the review, are displayed for other users to see.
- Impact on Ratings: Each review contributes to your overall rating, which is prominently displayed on your profile card. A higher rating indicates positive experiences and can increase trust among other users.
Managing and Responding to Reviews
- Monitor Your Reviews: Regularly check your profile to see new reviews. This helps you stay aware of how others perceive your interactions on AirJIT.
- Respond to Feedback: If a review includes specific feedback, consider responding or making improvements based on the comments. While reviews cannot be removed, engaging with the feedback shows that you are attentive and committed to providing a positive experience.
- Maintaining a Positive Rating: Consistently providing good service as a shipper or traveler will help you maintain a high rating, which is crucial for your reputation on AirJIT.