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Troubleshooting Identity Verification Issues on AirJIT

Common problems during identity verification and how to solve them.

In this article:​

  • Common Identity Verification Problems
  • Steps to Resolve Issues
  • Tips for Successful Verification

Common Identity Verification Problems​

Some users may encounter issues when trying to verify their identity on AirJIT, such as:

  • Selfie Doesn't Match ID: The selfie you take must closely match your ID photo. If it doesn't, the verification may fail.
  • Expired or Invalid ID: Ensure that the ID you submit is valid and not expired. Invalid IDs will not be accepted.
  • Personal Information Mismatch: If the personal details on your AirJIT account don't match those on your ID, you'll need to update your information or try a different ID.

Steps to Resolve Issues​

  • Retake Photos: If your selfie or ID photos were rejected, try retaking them in a well-lit environment to avoid blur and glare.
  • Check Your ID: Double-check that your ID is valid, unexpired, and that the details match those on your AirJIT profile.
  • Update Your Profile Information: Ensure that your personal information on AirJIT matches your government-issued ID before submitting for verification.

Tips for Successful Verification​

  • Use a High-Quality Camera: Ensure that your camera can capture clear, high-resolution images.
  • Avoid Obstructions: When taking your selfie, ensure that nothing is obstructing your face and that the lighting is even.