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Reporting Account Security Issues on AirJIT

How to identify and report potential security threats to keep your account safe.

In this article:​

  • Identifying Security Issues
  • How to Report Security Issues on AirJIT
  • What Happens After You Report an Issue
  • Preventive Measures for Future Security

Identifying Security Issues​

Account security issues can take many forms, including unauthorized logins, suspicious account activity, phishing attempts, and unexpected changes to your account settings or payment methods. Being vigilant and recognizing these signs early can help you protect your AirJIT account from potential threats.

How to Report Security Issues on AirJIT​

If you suspect that your account has been compromised or notice any unusual activity, it's important to report it immediately. Here's how to do it:

  1. Access the Support Center:

    • Log in to your AirJIT account and navigate to the "Help & Support" section.
    • Select "Contact Support" to access the support options.

  2. Choose the Security Category:

    • In the contact form, select the category related to "Account Security" or "Security Issue."
    • Provide a detailed description of the issue, including any suspicious activity you've noticed, the devices involved, and any actions you've taken (e.g., changing your password).

  3. Submit Your Report:

    • After completing the form, submit your report. AirJIT's security team will review your submission and take appropriate action.

  4. Follow-Up:

    • You may receive follow-up instructions from AirJIT's security team. It's important to comply with these instructions to resolve the issue and secure your account.

What Happens After You Report an Issue​

Once you report a security issue, AirJIT's security team will investigate the matter. Depending on the severity of the issue, they may take the following steps:

  • Lock Your Account: If unauthorized access is detected, your account may be temporarily locked to prevent further unauthorized activity.
  • Reset Passwords: You may be prompted to reset your password and re-enable security features such as Two-Factor Authentication (2FA).
  • Monitor Activity: The security team will monitor your account for any further suspicious activity and may request additional information to assist in their investigation.

Preventive Measures for Future Security​

  • Enable 2FA: Ensure that Two-Factor Authentication is enabled for added protection.
  • Regular Security Audits: Conduct regular security audits to stay ahead of potential threats.
  • Educate Yourself: Stay informed about common security threats, such as phishing and social engineering, to better protect your account.