Skip to main content

Troubleshooting Sign-Up Issues on AirJIT

Common problems during sign-up and how to solve them.

In this article:​

  • Common Sign-Up Problems
  • Steps to Resolve Issues
  • Getting Further Help

Common Sign-Up Problems​

Users may encounter several issues during the sign-up process:

  • Internet Issues: A weak or unstable connection can interrupt the sign-up process.
  • Email Already Registered: If your email is already in use, you'll need to log in or use a different email.
  • Duplicate Account: If your personal information matches an existing account, you might not be able to create a new one.
  • Verification Code Not Received: The code might be in your spam folder, or there may be a delay in receiving it.

Steps to Resolve Issues​

  • Check Your Internet Connection: Ensure you have a stable connection.
  • Use a Different Email: If your email is already registered, use a different one or reset your password.
  • Check Spam/Junk Folder: Look for the verification email there if you haven't received it.

Getting Further Help​

If you're still experiencing issues, contact AirJIT support for assistance. They can help resolve account creation problems and guide you through the process.