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Troubleshooting Log Out Issues on AirJIT

Solutions for common problems when trying to log out of your AirJIT account.

In this article:​

  • Common Log Out Problems
  • Steps to Resolve Log Out Issues
  • When to Contact Support

Common Log Out Problems​

Sometimes, users might encounter issues when trying to log out of their AirJIT account, such as:

  • Unresponsive Log Out Button: The log-out button may not respond due to a slow internet connection or a technical glitch.
  • Remaining Logged In on Devices: You might still appear to be logged in on certain devices, especially if you're using multiple devices.
  • Inability to Log Out Remotely: Difficulty logging out from a device using the "Security" menu.

Steps to Resolve Log Out Issues​

  • Refresh the Page: If the log-out button is unresponsive, try refreshing the page or restarting the app.
  • Clear Browser Cache: If you remain logged in after attempting to log out, clearing your browser cache can help resolve the issue.
  • Log Out from Security List: Visit the Security section in your account tab to log out from any or all devices remotely.

When to Contact Support​

If you continue to experience issues logging out, contact AirJIT support for further assistance. They can help resolve technical issues and ensure your account remains secure.