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Troubleshooting Log-In Issues on AirJIT

Solving common problems that may occur when logging in to your AirJIT account.

In this article:​

  • Common Log-In Problems
  • Steps to Resolve Issues
  • When to Contact Support

Common Log-In Problems​

Several issues can prevent you from logging in to your AirJIT account:

  • Incorrect Password: Ensure you're entering the correct password. If you've forgotten it, use the "Forgot Password" option.
  • Account Duplicates: If your personal information matches another account, this could indicate a duplicate account, which needs to be resolved by contacting support.
  • Mismatch with Government ID: If your personal details don't match your government-issued ID, you may face login issues during verification checks.
  • Account Locked: Multiple failed login attempts can result in your account being temporarily locked for security reasons.

Steps to Resolve Issues​

  • Reset Your Password: If you're having trouble logging in, the first step is to reset your password.
  • Check for Typos: Double-check your email and password for any typing errors.
  • Clear Browser Cache: If you're still having issues, try clearing your browser's cache or using a different browser.

When to Contact Support​

If you continue to experience problems, especially if you suspect a duplicate account or ID mismatch, contact AirJIT support. They can help you verify your account and resolve any issues preventing you from logging in.